Click here (link: book.urbanminder.com), or call our Guest Services team at +613 8658 8814 to make a booking with us. We accept major credit cards, bank transfers and cash (upon request). Direct bookings have the best rates, and we beat any price listed for an UrbanMinder home!
Is your payment secure?
Our payment system is extremely secure. We use Stripe to process our payments which meets all PCI-DSS requirements.
What is included in your homes?
All our homes include a full kitchen equipped with all necessary cookware and dishware, complimentary coffee & tea and milk milk, complimentary high speed Wi-Fi, bathroom amenities (shampoo, conditioner, soap), household amenities (dishwashing powder, laundry detergent, sponges), and fresh linens and towels. Portacots and baby high chairs may also be requested.
How do I check-in to my apartment?
The check-in process is simple and easy. Our professional Dedicated Host will meet you directly at the apartment at your nominated time to check you in and answer any queries you may have on arrival. Should you have any enquiries during your stay, our Guest Services team is available via email at firstname.lastname@example.org and phone to +613 8658 8814.
What time is check-in and check-out?
Our standard check-in is 2:00PM onwards, and check-out at 10:00AM. We are more than happy to accommodate early check-ins and late check-outs, subject to availability. Please do ask one of our Customer Services members to enquire more.
Can I check-in earlier, or have a later check-out?
Although we have a standard check-in and check-out time, we do our best to allow for flexibility to accommodate our guests where we can. Please contact us to let us know of your requirements in advance, as you may be charged for disruptions and last minute changes to our housekeeping teams. Should you also just require luggage storage, please do enquire with us to let us know.
Can you provide additional housekeeping during our stay?
For guests staying for 6 nights or longer, we provide a complimentary mid-stay clean. Additional housekeeping services can be arranged at a surcharge. Please contact us to arrange for additional housekeeping and pricing.
What happens if I lose the keys, or if I am locked out?
Unfortunately, you will be billed for the replacement cost of the apartment keys and any remotes and/or security swipes. We ask that you please do not lose or misplace your keys. For lock-outs, we will be able to arrange for access back into the apartment at your expense.
What do I do with the keys when I check-out?
You will be provided with instructions by your Dedicated Host when they meet you on arrival, and you will also be sent a text message reminder of these instructions to your nominated mobile phone number.
Do you have any parking facilities?
We do have a number of onsite secured parking spots in a number of our apartments. However, as parking is subject to availability, we encourage you to enquire with us. If it is unavailable, we will provide you with details for the nearest secure public parking.
Do you have any promotions or offers that I can use?
Yes, we do offer attractive promotions from time to time. To keep up-to-date with the latest offers, sign up for our email list and we’ll let you know the next one. UrbanMinder does not spam so don’t worry about getting annoying emails from us.
What happens if there is a problem during my stay?
Please do not hesitate to contact our Guest Services team via email to email@example.com or via phone at +613 8658 8814. We are also available day and night for emergencies; kindly follow the telephone prompts.
I really love UrbanMinder and would like to leave a review. Where can I do so?
We would really appreciate you leaving a review for us. Please like our Facebook and Google Page and leave a review there 🙂
Where is UrbanMinder based?
UrbanMinder is based in Melbourne, focusing on urban areas such as the CBD, Docklands, and Southbank.
What services does UrbanMinder offer?
UrbanMinder provides the complete holiday home management services for home owners. We manage all aspects of holiday homes including: creating multiple online listings for your holiday home, professional photography services, determine optimal pricing, guest communication, guest check-in and servicing, professional cleaning and performance reporting.
Who should use UrbanMinder
UrbanMinder caters to a wide range of individuals. The following are several examples of individuals who would use our services:
Property investors who are looking to secure higher returns compared to traditional long-term leases
Expats or individuals who travel frequently for work and want to benefit from an unutilised residential home
Home owners on an extended vacation and want to earn some extra income from their home whilst being away
Holiday home owners who only use their holiday home periodically
Can I use Urban Minder if I don't have my property listed on Airbnb?
Absolutely! UrbanMinder is a great solution for hosts of all experience. We will assist you in creating an AirBnB profile in addition to creating many other online listings across our 20+ channel partners such as Booking.com and Expedia.
How much money will I make?
This depends on your property. Contact us for a free appraisal!
How much does UrbanMinder charge?
UrbanMinder has two pricing structure. One is based on shared success fee of 15% per booking. The second is a guaranteed monthly income based on an agreed rate.
Does UrbanMinder provide linen and towels?
Of course! We provide a hassle free experience for our property owners. Not only do we provide fluffy fresh towels, hotel grade linen, we also provide bathroom amenities and coffee/tea for our guests.
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